How to Use Zendesk

Pre-Requisites

• You have a support account and access to the internet.
• You are logged into your account on http://support.identityfusion.com

Features

At the top right-hand corner of the screen, you can click on your Account Name, a dropdown to select different functions will appear. (My activities, My profile, Change password, Sign out)

The main page will have Knowledge Base articles to assist you. At the top right-hand corner of the screen, you can click on your Account Name, a dropdown to select different functions will appear. (My activities, My profile, Change password, Sign out)

1. My activities: will take you to a page with your requests/tickets
   • To Reply or To Add to a Request: 
   • Select your request by the Subject
   • Scroll to the bottom, type into the text box and/or click the link to add a file, click “Submit”
   • To mark a request as Solved
   • Same as Reply but you can click the box “Please consider this request solved”
   • You can reply to these requests just as you can reply to your own.
   • Depending on your permissions, you may be able to reply to these requests.
   • You can click the link to Unfollow any of the items here.
• My requests: Requests that you opened or were opened on your behalf.
• Requests I’m CC’d on: Requests where you were in the cc list. 
• Organization requests (if applicable): Requests that others in your organization have opened. 
• Contributions: Contributions to the support desk in the form of questions, answers, or comments.
• Following: This will show you all of the items that you are following. 
2. My profile: will take you to a page where you can see your activity and edit your profile
• Name: This is where you can add/edit your Name
• Avatar: This is where you can upload a Photo to your account.
• Phone: This is where you can add/edit your Phone number
• Email: This is where you can update your Email Address.
3. Change password:
• Enter your current password
• Enter a new password which must be at least 5 characters and click “Change password”
4. Sign out ( To Log Out of IDF Support Desk)