How to Submit a Request with our Ticket Form

Pre-Requisites

• You are required to have an email address and access to the internet. 

Steps

1. At the top of the screen, click the Submit a request link.
2. Add the Project & Organization Name
3. Fill in the Subject for the Request (brief description of what request is about).
4. Fill in a Description (detailed description of what the request is about).
5. Select the Request Type
6. Select the Priority for the issue Low, Normal, High, or Urgent.
   • Low (P4) – Software is operating as designed but the customer would like to implement additional features or modify existing features.
   • Normal (P3) – Software is up and running with limited or no significant impact.
   • High (P2) – Software not operating with full capability but still operational.
   • Urgent (P1) – Software not operational with a severe impact on Customers' business and operation.
7. Select the Related Product
8. Add the Application/Server Name (if applicable)
9. Select the Environment Type
10. Type the URL where the problem is occurring (if applicable).
11. Add the Steps to Reproduce the Issue (if applicable)
12. Add the Expected vs Actual Outcome (if applicable)
13. Attach a file or drag and drop from your computer.